Information We Collect

When you interact with our educational platform, we gather different types of information depending on how you engage with our services. This helps us provide relevant course materials and support your learning journey.

Personal Information You Provide

• Name, email address, and phone number when you register for courses or contact us
• Educational background and professional experience for course placement assessments
• Payment information processed securely through our payment providers
• Learning preferences and accessibility requirements to customize your experience
• Assignment submissions, project work, and assessment responses
• Communication records when you reach out to our support team

Automatically Collected Data

Our platform collects technical information to improve functionality and understand how learners interact with our content. This includes browser type, device information, IP addresses, and usage patterns. We track which course modules you access, how long you spend on materials, and your progress through learning paths.

How We Use Your Information

We process your data for specific purposes related to educational delivery and business operations. Everything we do aims to provide better learning experiences while maintaining your trust.

Data Sharing and Third Parties

We work with specific service providers who help deliver our educational programs. These relationships are carefully managed to protect your information.

Service Providers We Work With

• Payment processors for secure transaction handling (all Australia-based or compliant)
• Cloud hosting services for platform infrastructure and data storage
• Email service providers for course communications and updates
• Analytics tools to understand learner engagement and improve content
• Video conferencing platforms for live tutorial sessions

All third-party providers are contractually required to protect your data and use it only for specified purposes. We conduct regular reviews to ensure compliance with our privacy standards.

When We Must Share Information

Sometimes we're legally required to disclose information. This happens when Australian regulatory bodies request data, when complying with court orders, or when protecting our legal rights and the safety of our community.

Your Privacy Rights

Australian privacy law gives you control over your personal information. You can exercise these rights at any time by contacting us.

Data Security Measures

We take protection of your information seriously. Our security practices align with Australian standards and educational sector best practices.

1. Encryption of data during transmission using industry-standard TLS protocols
2. Secure storage with access limited to authorized personnel only
3. Regular security audits and vulnerability assessments
4. Multi-factor authentication for staff accessing student records
5. Automatic logout protocols and session management
6. Backup systems with encrypted off-site storage
7. Staff training on data handling and privacy obligations

Despite our precautions, no internet transmission is completely secure. We encourage you to use strong passwords and protect your login credentials. Contact us immediately if you suspect unauthorized access to your account.

Data Retention

We keep your information only as long as necessary for educational and legal purposes. Different types of data have different retention periods.

Active Student Records

While you're enrolled, we maintain complete records to support your learning. This includes all course materials, assignments, assessments, and communication history.

Completed Programs

After course completion, we retain academic records for seven years to comply with Australian educational standards. This includes transcripts, certificates, and assessment results. You can access these records at any time during this period.

Marketing Communications

If you've opted into marketing emails, we keep your preferences and contact details until you unsubscribe. You can opt out anytime through the link in our emails or by contacting us directly.

Deletion Procedures

When retention periods expire, we securely delete or anonymize your data. For active deletion requests, we process these within 30 days while maintaining records required by law.

International Data Transfers

Your data is primarily stored on Australian servers. Some service providers operate internationally, which means your information might be processed outside Australia.

When we transfer data internationally, we ensure adequate protection through:

• Standard contractual clauses approved by Australian authorities
• Verification that recipient countries have adequate privacy laws
• Additional security measures for cross-border transfers
• Regular audits of international service providers

You have the right to obtain information about these transfers and the safeguards in place.

Cookies and Tracking

Our website uses cookies and similar technologies to function properly and improve your experience. You can control cookie preferences through your browser settings.

Essential Cookies

These are necessary for the platform to work. They enable basic functions like login, course navigation, and security features. You can't opt out of these while using our services.

Analytics Cookies

We use these to understand how learners interact with our content. This helps us identify which materials work well and where we need improvement. The data is aggregated and doesn't identify you personally.

Preference Cookies

These remember your settings and choices, like interface preferences or accessibility options. They make your experience more personalized across sessions.

Children's Privacy

Our courses target adult learners and professionals. We don't knowingly collect information from anyone under 18 without parental consent. If you're under 18 and interested in our programs, a parent or guardian must complete enrollment and agree to this policy on your behalf.

If we discover we've inadvertently collected data from a minor without proper consent, we'll delete it promptly.

Changes to This Policy

We update this policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify enrolled students via email and post updates prominently on our website.

The "Last updated" date at the top indicates our most recent revision. We encourage you to review this policy occasionally to stay informed about how we protect your information.

Continued use of our platform after policy changes constitutes acceptance of the updated terms.

Complaints and Disputes

If you're concerned about how we've handled your personal information, please contact us first. We take complaints seriously and investigate thoroughly.

Our Complaint Process

1. Submit your complaint in writing to contact@felisarentha.org with specific details
2. We'll acknowledge receipt within three business days
3. Our privacy team investigates and responds within 30 days
4. If you're unsatisfied with our response, we'll work with you to find resolution

You also have the right to lodge a complaint with the Office of the Australian Information Commissioner if you believe we've breached privacy obligations. Visit oaic.gov.au for information about this process.